Customer service is something that we cannot think about enough. It’s applicable whenever we (or our companies) interface with customers, whatever the nature might be. This post describes two such customer service interfaces I encountered on a recent trip to Minneapolis to deliver a speech. One was good and the other was not so good.
My topic at the Institute for Extraordinary Banking’s annual conference in Minneapolis next month relates to the softer side of what I normally talk about. Roxanne Emmerich of the Institute and the Emmerich Group interviews me as we warm up for the conference.
The Wall Street Journal recently featured an article about the AICPA’s move to open up its ABV credential to non-CPAs. This article caused me to think about the significance of the AICPA’s new position for business valuation.
About three years ago, I was interested in buying a smartwatch, and the Fitbit offerings were not very appealing. Not to be snobbish, but Fitbit simply did not have a watch product that I was willing to wear every day. So I bought first generation Apple Watches for my wife, Cathay, and me about three years ago. Along the way, there was a celebration of something, and I bought a second generation watch for Cathay. My watch, after a couple of fixes during warranty, performed well — until it quit performing— with a bit of help from Apple.
Shannon Pratt is a living legend in the business valuation community. On Thursday, April 12th, he will celebrate his 85th birthday. This is your opportunity to send him a birthday card!
My daughter, Amanda Thompson, authored this blog post for her firm’s blog (Definition 6). I am proud to share the post and, more importantly, proud of my daughter for who she is and for such special words.
Over the last 35 years or so, I’ve testified, at deposition or trial, about 200 times.
And so, I confess. My 10 “confessions,” though, do not reveal any startling secrets, but they do provide insight into how one (reluctant) expert views the job of expert witnessing after many years in the trenches.
We celebrate the 20th anniversary of the Quantitative Marketability Discount Model (QMDM) in this post.
I recently attended the 2017 Extraordinary Banking Awards ceremony hosted by the Emmerich Group. I was honored to be a judge. I also learned several good things from being there and share the ideas in this post.
This post discusses how understanding core deposit intangible assets in a bank valuation taught me about customer attrition.