Those who know me understand that I have a “thing” about counting steps. For years, my goal has been a minimum of 10,000 steps per day. In spite of my “thing,” when I looked at my steps for October, I found that I hit 10,000 steps on only 20 of 31 days. My average step count was about 7,000 steps on the days I didn’t reach the goal. On the last day of October, I set a challenge for myself — to achieve a minimum of 10,000 steps every day during the month of November.
Last week, I gave a presentation titled “Intrinsic Value and Valuation Multiples” to a conference held by the Fairfax County (Virginia) Bar Association at the Omni Hotel in Nashville. My presentation discussed the intrinsic value standard of value in Virginia divorce-related valuations of closely held business assets. In addition, I talked about developing valuation multiples with credibility. This post addresses the intrinsic value standard of value.
Many years ago, I worked at what was then First Tennessee National Corporation, which is now First Horizon. My first and only boss during my tenure at First Tennessee taught me many things as a young analyst. Today’s lesson has to do with borrowing, this is a lesson that could be instructive for many owners of private businesses who may be averse to borrowing.
I wrote a memo, titled “ABZs of Solid Valuation Conclusions and Reports,” for Mercer Capital’s analytical staff in 1989. The introduction and conclusion to this memo were written for its republication in Valuing Financial Institutions, my first book, published in 1992. The memo is reproduced as written with the exception of a few [explanatory comments]. Nevertheless, I believe that this 1989 memo is worth the time to read or reread as we think about developing solid valuation conclusions and reports in 2018.
Video depositions, which were an infrequent event during my career for many years, are being used much more frequently these days. I’ve had depositions taken by video on many occasions to date. Until last week, I had never seen myself on the screen at a trial. I’ve only ever seen a video clip of another expert’s deposition one time, which was quite a few years ago.
The idea for naming the appraiser at the time a buy-sell agreement is signed was not original to me. I first heard of the idea in the late 1980s when I learned that I had been named as the appraiser in a buy-sell agreement that had been signed a few years before. However, since learning of the idea, I’ve adopted it and promoted it widely in my books and articles on buy-sell agreements.
Customer service is something that we cannot think about enough. It’s applicable whenever we (or our companies) interface with customers, whatever the nature might be. This post describes two such customer service interfaces I encountered on a recent trip to Minneapolis to deliver a speech. One was good and the other was not so good.